Let`s say you`ve been in negotiations with Salesforce for weeks or months trying to resolve a disagreement over the terms of the contract. If you`re in arrears, perhaps because you believe your agreement has been violated in some way, Salesforce can provide notice of termination of your contract – and all of your data. “Originally, we used salesforce minimally for email marketing automation, and they convinced us to switch to Pardot, their marketing platform. Naively, we signed a three-year agreement on Pardot for a fixed amount of about $12,000 a year. The problem was that we also had to sign additional user contracts. And that`s where they really get you into the whole process because you`re locked in those seats now. Our business is somewhat seasonal, so while we need five or ten extra users during the summer months, we don`t need much in the other months. Essentially: negotiate, negotiate, negotiate. The good news here is that Salesforce is willing to discuss some of the terms of the contract, at least in advance. But once you`ve signed, you`re at the mercy of Salesforce`s legal team. “Salesforce wasn`t as expensive at the first signing as it was at the last deals we had with them,” said a former Salesforce user who spoke to Nutshell on condition of anonymity.
“They were reasonable at first and just raised our prices.” “Every time you turned around, it was thousands of dollars for development and it was just painful for us. I mean, we`re a small business. Salesforce sells you the glitz and glamour of those huge Fortune 500 companies that use their software. What you don`t know is that these companies have their own in-house Salesforce developers doing these things. If you don`t have a $100,000 Salesforce developer, I just don`t know how you can keep up. “We received an email stating that we were responsible for paying the unpaid bill of $40,000 within 5 DAYS, otherwise our organization would be closed. Knowing full well that if our Salesforce account were down, we would be bankrupt, we are now manipulated to pay the full balance, under the threat of being shut down within 5 days. We negotiated for more than 5 MONTHS without a solution, who would believe that we would arrive at a solution within 5 DAYS? It`s common to tailor a Salesforce product exactly to the solution your organization needs to perform specific tasks. Salesforce typically distributes this customization process to third-party vendors who can quickly review your budget. We can change these terms at any time, so check back regularly. By continuing to use or register on a website after these Terms have been modified, you agree to be bound by the revised Terms.
If you do not agree with the changes, you must stop using or connecting to the Sites. Before you sign in to Salesforce on the dotted line, you should be aware that these integrations may be discontinued at any time in accordance with Section 4.2 of the Salesforce Terms of Service. The section titled “Integration with non-SFDC apps” states: (Questions about or requests for use, salesforce.com trademarks, logos, or branding) firstname.lastname@example.org This was another challenge for the former Salesforce user, which we cited earlier in this article. Here`s what they told Nutshell about the experience of working with a developer to tailor Pardot to their marketing needs: Please note that we offer many services. Your use of Salesforce products or services is provided by Salesforce in accordance with a separate contract that is executed manually or digitally. These additional terms are part of your agreement with us when you use the Services or connect to the Sites. Salesforce accepts and responds to all requests such as disclosure, rectification, supplementation or deletion and veto against the use or provision of personal information (the “Disclosure Requests”) of the individual who provided their personal information. .